COMMON QUESTIONS
ABOUT SMARTHIVE
Welcome to our FAQ section! Here, we aim to address your most pressing questions about SmartHive, our innovative AI-driven expert connection hub. Gain a deeper understanding of how SmartHive can transform knowledge sharing within your organization.
1
How does SmartHive ensure the security of our information?
Our entire platform is designed with privacy as a core principle, incorporating robust, secure, and ethical AI practices. At SmartHive we adhere to GDPR regulations and uphold stringent data security standards, ensuring the highest level of protection for our corporate clients and their employees. Our approach includes:
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Expert Involvement: We engage specialists and involve compliance departments and work councils during pilot testing to ensure full compliance and privacy.
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Anonymising hashing technology: We use pseudonymisation of data to allow the masking of very confidential information.
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Isolated Server Infrastructure: Each company we serve benefits from its dedicated server infrastructure, guaranteeing data isolation and security.
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Data locked in Knowledge Avatars: We safeguard company data by utilising an AI-driven approach that isolates each user's information within a unique Knowledge Avatar.
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User Control: We empower individual users with the freedom to choose what information they share. Our platform offers transparent visibility into personal data usage, and we handle skills and expertise extraction and conversation tracking with the utmost sensitivity.
2
What types of data does SmartHive rely on?
SmartHive's main data source is its own platform. Every question, answer, and interaction adds valuable data points, further refining the algorithm's intelligence. It can also connect to the data sources your company uses on a regular basis, e.g. Confluence, MsTeams and other open chat channels. It leverages the data your teams generate to construct its real-time knowledge network.
3
What if SmartHive cannot find the answer or it's undocumented?
SmartHive is all about unlocking the power of tacit, hidden, and undocumented knowledge within your company with ease. Our platform employs AI to generate Knowledge Avatars for every user, ensuring that even if the answer isn't documented—which, as statistics show, is often the case (up to 90% of the time)—SmartHive connects you with knowledgeable subject experts who can provide answers to your undocumented questions.
4
How does SmartHive leverage AI?
SmartHive uses advanced AI models to analyze the content within corporate channels like Slack, Emails, BI etc. This analysis results in the creation of AI avatars for employees, enabling precise matching with both documented and undocumented sources.
